Frequently Asked Health Center Questions
+ What are the hours of operation?
Monday: 9:00 AM - 7:00 PM
Tuesday-Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
+ Who is eligible to use the center?
The Vision center is open to Associates and their spouses and dependent children age two and older who are enrolled in a BMW health care plan for medical, dental, and vision coverage.
+ How do I schedule an appointment?
You can schedule an appointment by calling 855-650-1212 (toll free) or 864-989-1432 (local).
If you are experiencing a medical emergency please call 9-1-1.
+ Are appointments required or can I walk in?
The center is available by appointment. Same day and walk-in appointments will try to be accommodated, however, appointments are encouraged in case there is no availablity same-day.
+ What services does the vision center provide?
- Comprehensive eye exams, including retinal photos, for all ages 2+
- Diagnose, manage, and treat ocular disease
- Evaluate and treat red eyes
- Perform contact lens fittings
- Co-manage LASIK, PRK, and cataract surgery
- A full range of eyeglass frames, including designer frames such as Ray-Ban, Coach, and BMW Exclusive Eyewear
- The latest in lens technology and coatings
- Prescription sunglasses
+ If I do not have insurance through BMW, can I still use the center?
Associates and dependents not enrolled in the BMW VSP plan are not eligible for services.
+ Can I make an appointment during working hours?
Yes, the center is open from Monday: 9:00 AM - 7:00 PM; Tuesday - Thursday: 7:00 AM – 7:00 PM; Friday: 7:00 AM - 4:00 PM.
+ Who manages the center?
Premise Health operates the center.
+ Is my health data secure and private? Will my employer have access to my medical records?
Your personal health information is confidential and your data is kept secure. The Associate Family Health Center (AFHC) operates in accordance with HIPAA and works diligently to protect all health records. Premise Health can’t share any personal health information without your permission. Rest assured, your personal health information is not shared with your employer. Additionally, Premise Health operates through a private network and software systems that cannot be accessed by BMW Associates. Notice of privacy practices are available for review within the AFHC.
+ Am I required to use the center?
No, the center is offered as on onsite convenience for our BMW Associates and dependents.
+ Will I have to change my doctor because of the center?
No, the center is offered as a benefit to BMW Associates, their spouses and dependents age two and older as a convenience. You are not required to discontinue services with any of your current/future outside providers.