Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through the Associate Family Health Center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
Call the Associate Family Health Center at (864) 989-1432 to schedule an appointment for Dental, Physical Therapy, or Vision. For all other visit types, you can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. Members are seen by appointment only.
If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule at least 24 hours before your appointment time. Please note that charges may apply for missed appointments without proper notice.
How do I contact the Associate Family Health Center?
(855) 650-1212 (Toll Free)
(864) 989-1432 (Local)
(864) 751-5114 (Fax)
When is the Associate Family Health Center open?
Primary Care
Monday – Thursday: 7 a.m. – 57 p.m.
Friday: 7 a.m. – 4 p.m.
Saturday: 8 a.m. – 12 p.m.
Pharmacy
Monday – Friday: 6 a.m. – 8 p.m.
Saturday: 7 a.m. – 12 p.m.
Dental & Vision
Monday: 9 a.m. – 7 p.m.
Tuesday – Thursday: 7 a.m. – 7 p.m.
Friday: 7 a.m. – 4 p.m.
Physical Therapy
Monday – Thursday: 7 a.m. – 6 p.m.
Friday: 7 a.m. – 6 p.m.
Urgent Care
Monday – Friday: 7 a.m. – 3:30 p.m.
Where is the Associate Family Health Center located?
415 Brockman McClimon Road
Greer, SC 29651
How much does a visit cost?
Copays and other out-of-pocket costs for services at the AFHC depend on the benefits plan you have selected and the services you receive. Some services may be available at no cost to you, while others may require a copay or be subject to your deductible. For details about your plan’s coverage and costs, please visit the BMW Benefits page at www.mybmwmcbenefits.com, or contact the BMW Benefits Team or the BMW Associate Family Health Center.
Who is eligible to use the Associate Family Health Center?
The Associate Family Health Center and Pharmacy is open to Associates and their spouses and eligible dependent children who are enrolled in a BMW health care plan for medical, dental, and vision coverage.
What medical plans are accepted?
The Associate Family Health Center is in network with the following plans:
- Blue Cross Blue Shield
- Henner International
- VSP
- Delta Dental
Will my current medical provider or PCP have access to my health records if I receive care at the Associate Family Health Center?
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Is my health information secure? Does BMW have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
What are the pharmacy hours of operation?
Monday – Friday: 6 a.m. – 8 p.m.
Saturday: 7 a.m. – 12 p.m.
Who is eligible to use the pharmacy?
The Associate Family Pharmacy is open to Associates and their spouses and dependent children who are enrolled in a BMW health care plan for medical, dental, and vision coverage.
How do I contact the pharmacy?
(866) 817-0411 (Toll free)
(864) 801-0499 (Fax)
If you are experiencing a medical emergency please call 9-1-1.
How do I refill a prescription?
Online prescription refills are conveniently available for patients who have previously filled a prescription at our pharmacy.
-
To refill a prescription online, log into your account or create a new one at Walgreens.com.
-
Select “Refill Prescriptions.”
-
From the navigation menu, select “More” then click “Refill with Rx Number.”
-
Enter the Rx number then select “Continue.”
You can also call the pharmacy and use our automated refill by phone prompt. You can always speak to one of professional pharmacy team members by stating “ Help me with something else.”
What if I don’t see the Associate Family Pharmacy as an option for refilling my prescription?
Online prescription refills are conveniently available for patients who have previously filled a prescription at our pharmacy. You must fill your prescription at the Associate Family Pharmacy at least once before it will populate as a refill location option at Walgreens.com.
You can also call the pharmacy and use our automated refill by phone prompt. You can always speak to one of professional pharmacy team members by stating “Help me with something else.”
Is the center an approved provider for workers’ compensation claims? If I get hurt on the job, can/should I go to the center?
The center will offer basic first aid as well as emergency care in certain situations. The center is not an approved provider for workers’ compensation claims. Work-related injuries are not evaluated or treated through the AFHC. BMW Associates should contact Occupational Health/IH. If you are experiencing a medical emergency please call 9-1-1.
Additional resources
Here are some helpful documents to help you navigate your care.
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.